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Director of Customer Services - Tenant Management Organisation [14/12/2009]
Kensington & Chelsea Tenant Management Organisation is unique in social housing as the only borough-wide organisation to give tenants genuine control over the management of their homes. The past year has seen significant change for the organisation and we are now embarking on a new period of service and performance improvement with a new Board and a new Executive Team. The considerable pressures on housing make delivering excellent services challenging.
As a member of the Executive Team you will lead and develop our housing and customer services to maximise our potential to be a high performing and customer focused organisation. To be successful in this role you will have:
• Substantial experience of providing housing or related services at a senior level;
• Ability to lead and motivate teams to deliver high performance;
• Exceptional communication skills with the ability to influence at all levels;
• Ability to operate at a strategic level as well as manage operational services and performance.
These roles come with an excellent remuneration package and the opportunity to play a key role in the leadership and development of the organisation.
Job Type:
Permanent
Location:
Washington-Central/Yakima
Salary:
85
Date available:
now
Experience Skills:
Experienced
Company:
Royal Borough of Kensington and Chelsea
Company Description:
At Kensington and Chelsea, we know that to provide the highest-quality service to the community, we need to take care of our staff. We do all we can to assist the personal development of those who work for us, through training and development, broad ranging resources and supportive working environments. For seven years running, we have achieved the highest rating in the Comprehensive Performance Assessment, a test which determines how well a council is run. We work in a varied and vibrant community teeming with art galleries, museums, parks and shops. We have an incredibly diverse range of residents speaking over 100 different languages. We want our workforce to reflect this diversity. We do this by working together as a group to deliver services which preserve and enhance the unique character of our borough.
Company Website:
[n/a]
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