Role Summary: • Monitoring of product performance and quality of in use Audi vehicles for chassis, acoustics, tires, fuel supply
• Identification of product shortcomings based on information from all different inside and outside sources
• Performance of technical analyses on product shortcomings
The formulation of recommendations to Audi AG concerning the need of countermeasures
• Communication with Audi Dealers to support efficient and effective repair of in use Audi vehicles
• Monitoring the effectiveness of implemented countermeasures in the field
Ensure successful “Technical Launch” for all new Audi models and major new systems
Responsibilities:
• Monitor product performance and quality of in use Audi vehicles
• Monitor the AUDI product quality of customer vehicles in the US and Canada and identify all product
• shortcomings based on information from all inside and outside sources for Chassis, acoustics, tires
• Determine market oriented priority lists for product shortcomings
• Analyze and track quality issues and communicate the results of monitoring activities/pre-analyses to Audi AG to initiate the fault solving process for proper production and service solutions
• Monitor and report the effectiveness of implemented counter measures in the field
• Perform pre analyses of defective parts and if necessary coordinate and prepare onsite vehicle analyses
• Recommend service solutions to Audi AG in order to address customer satisfaction
• Provide cross functional assistance to other groups within AoA, VWoA, Audi AG, vendors, associations and institutions
• Support and coordinate fault solving process in close cooperation with various departments of Audi AG (Product Support counterparts, Quality Assurance, Production, Technical Development)
• Provide efficient and effective repair assistance to Audi Dealers
• Communicate the resolutions for product shortcomings and the appropriate procedures to Dealers
• Technically support the Technical Field Managers, Audi Technical Assistance and Customer Relations
• Assist in the repair of vehicles when the Dealer personal is not able to fix themselves through quality technical advise
• Support AoA/Audi AG activities (test drives, press & launch events, port & auction center investigations)
• Support all technical Audi AG launch team activities
• Prepare presentation of Top Quality Issues for monthly Q-Circle meeting with Audi AG Top Management
Job Type:
Contract/Temp
Location:
Michigan-Ann Arbor
Salary:
[n/a]
Date available:
now
Experience Skills:
Qualified
Company:
Audi Inc
Company Description:
The history of Audi is one of the most multi-faceted stories ever told in the history of the automobile in general. The Audi emblem with its four rings identifies one of Germanys oldest-established automobile manufacturers. It symbolises the amalgamation in 1932 of four previously independent motor-vehicle manufacturers: Audi, DKW, Horch and Wanderer. These companies form the roots of what is today AUDI AG.
Company Website:
[n/a]
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08/12/2009