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| Main Purpose | |
| Work as a member of a team of revenue protection employees in the delivery of consistent customer service and implementation of South West Trains revenue protection strategy maintaining a professional approach, with a specific remit for barrier gates. |
| Principal Accountabilites | |
| •Ensure your personal safety and that of others at all times•Ensure passenger comfort. Respond positively to enquiries; proactively ensure that the passengers’ needs are met within your area of responsibility.•Work as a member of a revenue protection team at stations, in liaison with RPA (Stations) and as directed by station management.•Adhere to the South West Trains dress code.•Carry out Automatic Ticket Gate duties ensuring, within your area of responsibility, their safe use by passengers and undertake ticket checks.•Examine tickets, advise accordingly and pass any irregularities to a Revenue Protection Assistant if available.•Be fully conversant with the Penalty Fare rules, Railway Bylaws and the National Rail conditions of carriage.•Be fully conversant with revenue protection standards and policy, ensuring compliance with Revenue Protection Handbook.•Ensure ticket office queues are kept to a minimum by directing customers to the Ticket Vending Machines.•In times of disruption work as requested by any member of the South West Trains management team.•Complete relevant reports as required.•Check the cleanliness and general environment of Automatic Ticket Gates and take action to rectify or report faults.•Carry out Bus Liaison duties as required during times of engineering work.•Reporting anti-social behaviour at stations, in accordance with the company policy and Railway Bylaws, whilst maintaining train service performance. |
| Safety Responsibilities | |
| •Ensure your personal safety and that of others at all times. •Comply with the Rules as defined in Network Rail Group Standard, South West Trains Employee Handbook, other Regulations and Instructions, Group Standards and Legislation, undertaking bi-annual re-examination of competency.•Communicate effectively with and assist staff and customers in the interests of safety and customer service.•Carry out emergency procedures when required. •Report any irregularities, faults or unusual occurrences in the prescribed manner, maintaining a written record.•Participate in all staff briefings to ensure you are informed of all relevant information.•Examine all notices, publications and instructions and ensure that any relevant information is disseminated and understood by staff under your control.•Ensure the safe and punctual dispatch of trains•Ensure performance records are maintained. | |
| Minimum Requirements | |
| For new entrants to South West Trains, training for this position lasts 4 weeks on a Full time basis only without exception. Applicants requiring a visa must have at least 15 months remaining at the time of screening. Applicants traveling time for this location must not exceed 45 minutes. |
Job Type:
Permanent
Location:
United Kingdom Durham
Salary:
[n/a]
Date available:
now
Experience Skills:
Experienced
Company:
Stagecoachbus.com
Company Description:
[n/a]
Company Website:
[n/a]
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