Description:

. Establishes project priorities and manages the activities of the engineers within the group, delivering each project within the established commitments, ensuring quality, performance and conformance with established specifications. . Establishes operational procedures and processes to deliver quality billing output on time. . Designs, integrates and implements complex software system components for new products or enhancing existing products. . Works independently and with a team requiring strong technical judgment to execute complex development assignments. . Determines approach, designs and implements for unit tests for product components. Designs conceptual approaches and does the necessary coding and debugging to implement them. . Highlights exceptions and risks to the plan, identifies actions being taken to address them. Achieves the committed results within the time frame, functionality, performance and quality standards established.

Monitor the mobile/telecommunication platform, provide first and second level troubleshooting, escalate/follow-up the incident until it is resolved.

Work in a 24 x 7 operations centre in support of mission-critical application. Provide clear, timely, and informed status updates to customers on issues related to the monitored network.

Perform non-intrusive and intrusive physical and logical layer troubleshooting on service issues.

Perform customary ticket management functions to ensure proper organization of the Network Operation Centre (NOC) ticket queue. Work effectively with internal and external organizations as necessary to expedite repair efforts.

 Provide assistance to the Service Desk team for issues related to known outages. Follow all new and existing NOC processes and standard operating procedures.

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