Job Purpose
To answer telephone calls within service standard. To validate calls, register for service, and action allocated reports and queues whether by telephone or electronic means. Acts as main focal point for all client requests. Manages all client requests through to resolution.
Key Responsibilities
To answer calls within service standard.
To validate calls against contractual entitlement.
To follow procedures relevant to job role.
To ensure customer enquiries are brought to the attention of the designated co-ordinator.
To action allocated reports and queues within service standard.
To escalate calls when appropriate.
To ensure client satisfaction.
Knowledge/Experience/Qualifications
Good literacy
MXP Call Management
Advanced knowledge of the telephone system
Call centre experience
Skills
PC literate
Excellent customer liaison skills
Interpretation of data & actions
Prioritisation
Behaviour/Attitude
Team player
Co-operative and flexible
Attention to detail
Can work under pressure
Tact & diplomacy
Job Type:
Permanent
Location:
Texas-Pearland
Salary:
[n/a]
Date available:
now
Company:
Phoenix IT Services
Company Description:
Phoenix IT Services delivers a range of service solutions across the entire spectrum of corporate ITC requirements.
From cost per call based break fix maintenance to sophisticated managed service capability, Phoenix has the ability to deliver the support you and your customers need within a tailored set of service levels.
Company Website:
[n/a]
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08/12/2009