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• Support for marketing / sales / customer service related to the various e-tools and e-channels to achieve maximum customer satisfaction.
• Active participation in the development and implementation of e-business strategies in collaboration with the leadership teams at both local and European level.

Organizational integration:

• Reports directly to the Customer Service Manager Europe.

Responsibilities:

• BD e-services to our customers in cooperation with the sales force to introduce;
• responsible for the configuration of all electronic catalogs including GSA price lists;
• Edit all e-catalog queries;
• Roll-out process with customers, platform operators, BD-IT Europe and BD internal and external service and ensure coordination;
• ) responsible for the GFax project (automated processing of fax orders;
• Define future business processes together with all stakeholders and ensure their implementation both on BD, the customer and the operator platform;
• Error analyze and develop processes to implement, and troubleshoot;
• E-order to ensure management in order;
• Roll-track outs: a continuous review of electronic versus manual procurement contracts, analyze the cause of manual orders to take corrective measures;
• Support for the unification of European processes in e-transactions.

Experience, knowledge and behavior requirements:

• Several years of professional experience;
• very good knowledge of commercial processes and experiences in order processing;
• Six Sigma Green Belt;
• Experience in project oriented work;
• Penchant for computer systems and databases;
• good presentation skills;
• Willingness to travel;
• Ability to work both independently and as team-oriented;
• good to very good English skills both written and spoken;
• Assertiveness, perseverance, critical awareness;
• structured, results-oriented work;
• Ability to internally at all levels (BD, BD Europe to communicate customers);
• Ability to influence all parties - "Influencing Without Authority".

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