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GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
May be required to work in one or multiple queues/skill sets over various customer contact channels.
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
May sell and provision wireless services, products, features, equipment and accessories.
May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
Perform over the counter exchanges of customer defective equipment.
Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation.
PHYSICAL REQUIREMENTS
No physical requirements.
Required Qualifications:
At least 18 years of age
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
TRAINING
Classroom training
On-the-job training
On-line training
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One year customer service work experience preferred. Excellent communication and computer skills
PREFERRED QUALIFICATIONS:
• One year customer service experience, preferably in a call center or Telecom or Wireless experience
• Experience dealing with high-dollar business customers or VIP accounts is preferred
• Stable job history and good performance with previous employers
• Must have a positive attitude and a customer service orientation
• Ability to work well independently and as part of a team
• Strong knowledge in use of PC, Microsoft Word, Excel, Internet Explorer and Outlook.
• Good keyboarding proficiency and ability to navigate through multiple systems quickly is required
• Excellent verbal and written communication skills
• Ability to multi-task on different computer systems while speaking with customers
• Professional demeanor and presentation
• Ability to effectively adapt to constant change and work in a fast-paced environment
Job Type:
Permanent
Location:
California-Central Coast
Salary:
[n/a]
Date available:
now
Experience Skills:
Experienced
Company:
A T and T Communications
Company Description:
Global Telecommunications
Company Website:
[n/a]
In order to apply for this job, please click on the Apply button
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