| Minimum salary / hourly rate | £15,999 per annum | | Maximum salary / hourly rate | £18,289 per annum | | Job Purpose | Responsible for efficiently handling customer enquiries and complaints. | | Role details, Skills, Experience, Behaviours | Required to work within a customer support team managing customer contacts via phone, email and letter correspondence. This includes operating telephony and accurately updating enquiry/complaint control templates in a timely manner. | | Essential Criteria | Very strong customer communication skills, ability to successfully identify problems during customer discussions, accurately gather/record data. Call handling soft skills such to competently manage customer expectations and successfully resolve enquiry or issues. | | Desirable Criteria | Ability to work flexibly to deadlines within a small team. |
Job Type:
Permanent
Location:
United Kingdom Essex
Salary:
[n/a]
Date available:
now
Experience Skills:
Qualified
Company:
United Utillities plc
Company Description:
[n/a]
Company Website:
[n/a]
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08/12/2009