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Manager - Acconts Payable [10/02/2010] |
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Responsible for managing the Accounts Payable organization, as part of the Procure to Pay Transaction Delivery Center.
- Create a high performing culture as part of the overall Shared Services organization.
- Manage a team of 40 + individuals that are responsible for developing and maintaining a customer-focused, high performing, centralized support team that provides a consistent level of service.
- Operate and manage the Accounts Payable component of the Procure to Pay Transaction Delivery Center to ensure a quality and timely service to its customers, as defined by a Service Level Agreement (SLA).
- Manage payments of $15-20 billion annually.
- Accountable for vouchering and payment processes, including wire transfers and ACH payments.
- Responsible for managing vendor information.
- Ensure procedures and operations comply with applicable requirements and meet internal polices and procedures for such processes.
- Communicate AP processes and procedures to employees and suppliers of such processes and their application. This includes identification and action of risks and documentation and certification to support Sarbanes Oxley (SOX) compliance.
- Manage operational support for the employee Expense Account process.
- Ability to implement and measure continuous improvement efforts.
- Maintain awareness of emerging best practices, technology, etc. in Accounts Payable.
- Ensure timely resolution of problem tickets and requests for services.
- Develop policies, processes and procedures that allow customers to access information and resolve queries without contacting the Help Desk.
- Triage help desk tickets and assign them to the appropriate resources.
- Manage issue resolution assignments/resources to ensure full coverage.
- Troubleshoot and respond directly to tickets as appropriate.
- Monitor open ticket status and follow through to completion.
- Manage exceptions to the AP process through proper governance.
- Promote a high level of professionalism and customer service.
- Communicate effectively with management and end users.
- Keep informed of the most recent trends and technologies.
- Prepare progress reports and updates for management on status of problems/issues.
- Develop, document and monitor best practices and processes in accordance with department and organization objectives.
- Available 24/7 for emergency/outage situations.
- Operate in compliance with National Grid policy and procedures (i.e. ISO9001 & Sarbanes Oxley), including data protection and information & data security policy.
Job Qualifications: - Bachelor's Degree required in Business, Accounting, Finance, or Supply Chain or related field.
- MBA or other advanced degree preferred.
- Prior experience in Help Desk operations, Accounts Payable, Procurement, and/or Supply Chain Management.
- Prior team leadership (three years minimum) experience
- Experience working with internal or external SLAs.
- Experience managing major financial and control processes preferred.
- Demonstrated effective management of multi-location, represented and non-represented staff.
- Proven leadership and influencing skills in managing and utilizing resources to meet workload demands and standards of service in a dynamic environment.
- Proven ability to manage change, including implementation of integration initiatives including systems consolidation consistent with the TDC vision.
- Substantial knowledge of and ability to maintain strict internal controls surrounding Accounts Payable operations, including invoice processing & payments.
- Familiarity with SOX compliance requirements
- Demonstrated ability to lead the development and maintenance of accurate metrics regarding department performance.
- Understanding of ERP systems, with particular attention to Procure to Pay (P2P).
- Experience with Customer Relationship Management (CRM) and accounting software in general; Oracle, PeopleSoft or SAP preferred.
- Experience and proficiency in Microsoft Office products (Outlook, Word, Excel and PowerPoint).
- Understanding of Help Desk and Center of Excellence best practices.
- Able to provide hands-on support to trouble shoot and resolve issues in a timely manner.
- Versatility, flexibility and willingness to work with frequently changing priorities.
- Able to handle multiple tasks in a fast-paced environment.
Job Type:
Permanent
Location:
New York-Long Island
Salary:
[n/a]
Date available:
now
Experience Skills:
Manager
Company:
National Grid Inc
Company Description:
We are a wholly owned subsidiary of National Grid*, an international, London-based company. Our core business is the delivery of electricity and natural gas (visit our Energy Delivery and Transmission area to learn more about our core business).
We are committed to serving customers well, delivering energy safely and reliably, and keeping costs low.
Company Website:
[n/a]
In order to apply for this job, please click on the Apply button
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08/12/2009