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Customer Service Manager - Fargo [09/02/2010]

Allied Building Products is a national independent distributor specializing in commercial & residential exterior and interior building materials with over 200 locations from Hawaii to Boston. The company was founded in 1950 as a small family-operated business focusing on the metro NY/NJ region and through acquisitions across much of the United States is now established as a major industry player. We believe that our employees are our best asset and still hold true to the core values of our humble beginnings that has made us a true success.

This is an excellent opportunity for an individual who wants to use their collections experience to grow with a strong company.

In this role, you will work with customers using your customer service / collections skills for the purpose of lowering DSO and over 30+ day delinquency.

Some of the key challenges of this position include:

Calling all assigned accounts by telephone and following up in writing as appropriate
Negotiating payment plans with customers
Determining when to withdraw credit privileges
Designating those invoices or balances that are in dispute
Reconciling balances and collecting or adjusting as appropriate
Determining when third party collection is necessary and assign accounts to third party for collection
Communicating activity to the appropriate Credit Managers and Regional Credit Managers
Performing other duties as needed

Requirements:

The successful candidate who fills this role will have the following skills/experience:

Previous experience working directly with customers, preferably in a lending or customer service setting
Prior collections experience a must
Ability to work independently
Ability to effectively communicate - both verbal and written
Must be able to effectively manage your schedule to meet urgent deadlines
Must be able to multi-task and to prioritize
Must be detail oriented and have strong follow-up skills

Job Type:
Permanent

Location:
North Carolina-Raleigh/Durham-RTP

Salary:
[n/a]

Date available:
now

Experience Skills:
Manager

Company:
Oldcastle Inc

Company Description:
Oldcastle, Inc. is the North American arm of CRH, plc, one of the world�s leading building products and materials companies based in Dublin, Ireland. Oldcastle operations include more than 1900 locations in 50 states and 4 Canadian provinces. Oldcastle has 40,000 employees.

Company Website:
[n/a]

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