Key Accountabilities:•Configures SAP ECC, CRM, SRM, other SAP components and other applications system settings according to business requirements and document all configuration changes.
•Manages Master Data business change requests which have an impact on configuration.
•Creates and maintains Master Data objects and configuration for approved changes and ensures mapping tables for SAP and/or interfaces are updated to enable any new builds or transports.
•Assesses process requirements and suggest further enhancements and improvements to address business need.
•Conducts impact analysis of new requests and supports SAP business change control process.
•Be part of the SAP CCC team providing 2nd and 3rd Level SAP configuration and business process support to STW business users under supervision of a senior member (Solution Owner).
•Responsible for Triaging of Incidents and Change Requests, as per established SLA’s.
•Understands process mapping and possesses business process knowledge for his / her respective stream (Finance / Procurement / HR / Programme & Project delivery/ Water & Waste operations and maintenance). This should include maintenance of the Corporate process models in Casewise.
•Supports the Solution Owners and Business Analysts and interface with business users during the SAP Configuration activities.
•Develops functional specifications and liaise with the technical team (ABAP, BW, Netweaver / XI) during development or defect fixing activities.
•As per the agreed transition plan, supports transition from Project team to support, as and when any project / enhancement is moved to production, providing inputs to Solution Owner for a successful sign off.
•Produce, review and maintain documents which detail the design of the solution for all applications supported by CCC.
•Has an understanding of roles and user access design to enable identification of impact of change requests.
•Support ‘Release management’ process in cases as and when inputs are required.
•Support user acceptance testing, as part of the incident / service request resolution process.
•Coordinate with fellow configurers from other SAP CCC teams.
•Support delivery of Change Request solutions, as defined by the Solutions Owner, Solutions Manager or the CCC Manager.
Experience:In order to succeed in this role it is expected that you will have:
•SAP R/3 or ECC experience in appropriate module(s)
•Functional or Domain experience, having worked in the UK Utility industry.
•A good business knowledge of both Utilities, the business operation and specific business area and processes to the SAP module/s supporting.
Capabilities:In order to succeed in this role it is expected that you will possess:
•Good team working skills and engagement
•The ability to think conceptually
•Analytical thinking skills
•The ability to pay good attention to detail
•Good planning and organising skills
•The ability to make well reasoned decisions
•Capability to follow-up and monitor where needed
•Good communication skills, both oral and written, in EnglishQualifications:•Qualified in appropriate SAP module to support area of expertise
Job Type:
Permanent
Location:
India North India - Marwar (Rajasthan)
Salary:
24
Date available:
now
Experience Skills:
Qualified
Company:
Severn Trent plc
Company Description:
Severn Trent Water is a member of the Severn Trent Group of companies. Severn Trent Plc is an international utility services and environmental solutions company. For shareholder, corporate communications and other group company information, please visit the Severn Trent plc website.
Severn Trent Water serve over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands.
Company Website:
[n/a]
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08/12/2009