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Business Support Manager [25/01/2010]
Key Accountabilities:
•Takes overall responsibility for the management and direction of SAP Customer Competency Centre solution configuration.•Acts as head of resolution group for production SAP configuration problems.
•Ensures production configuration support is available for SAP solution.
•Facilitates provision of estimates for project work.
•Manages quality of project work and configuration support to agreed SLA’s.
•Helps to develop the operational strategy for the SAP Customer Competency Centre, in consultation with CCC Manager, modifying services accordingly.
•Grows the capability of the SAP Solution Configuration to fulfil this strategy and meet future business needs.
•Develops relationships inside the business in order to support delivery of the agreed SAP Solution strategy.
•Leads the CCC’s own continuous improvement agenda to increase responsiveness to business needs.
•Works to CCC business objectives, performance measures and any associated Service Level Agreements.
Experience:
In order to succeed in this role it is expected that you will have:•Business experience in consultancy or other similar role
•Experience of SAP R/3 implementations in at least one blue-chip company
•In-depth knowledge of core requirements to setup & maintain SAP environment
•Broad experience of the water utilities industry
•Management experience gained from managing a large business support team.
•Excellent knowledge of an Integrated ERP solution
•Good knowledge of ERP, CRM and SDM solutions
•Experience of business transformation and business process design
Capabilities:
In order to succeed in this role it is expected that you will possess:•The ability to lead and motivate the Solution team.
•The ability to collaborate with technical and non-technical individuals across a variety of IS and business functions.
•The ability to effectively influence and negotiate.
•Capability to understand the customer’s perspective and aspiration to delight the customer.
•A ‘can do’ attitude and an appropriate sense of urgency where required
•The ability to work without direct supervision when needed.
Job Type:
Permanent
Location:
India North India - Marwar (Rajasthan)
Salary:
33
Date available:
now
Experience Skills:
Professional
Company:
Severn Trent plc
Company Description:
Severn Trent Water is a member of the Severn Trent Group of companies. Severn Trent Plc is an international utility services and environmental solutions company. For shareholder, corporate communications and other group company information, please visit the Severn Trent plc website. Severn Trent Water serve over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands.
Company Website:
[n/a]
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