Critical purpose of role:
1. To support the delivery of the online business plan for Waitrose through effective online selling.
2. To manage and improve the selling capabilities of Waitrose.com
3. To work with the wider businesses to ensure online selling capability is support across Waitrose
Main responsibilities (maximum of 10):
1. Increase ecommerce performance indicators, primarily conversion rate and average order value (trolley analysis, recommendations, sell and up-sell merchandising strategy)
2. On-site merchandising and the on-site customer experience for the commerce controlled areas of the website
3. Coordination and ongoing management of commerce content and promotions aligned to the online marketing and business calendars
4. To oversee the user experience in the commerce areas of the website to drive increased customer retention and frequency including:
a. use of recommendations, reviews, interactive content and contextual content
b. relevance and accuracy of product data and information
5. To successfully engage the buying, retail and internal/external stakeholders to actively support the promotion, selling and product data requirements of the website
6. To effectively work performance manage any line reports and business performance more broadly as appropriate to achieve the required business objectives
Job Requirements Relevant Qualifications
Mandatory:
3 years+ experience of ecommerce with a leading retailer
A proven analytical capability with online measuring tools (web analytics)
Strong Commercial focus
Desired:
Line management experience
CRM and Loyalty experience
Job Type:
Permanent
Location:
Cape Verde
Salary:
41
Date available:
now
Experience Skills:
Senior Manager
Company:
John Lewis Partnership plc
Company Description:
John Lewis is the UKs largest department store group with a network of 28 selling branches, plus distribution centres and production units, stretching from Aberdeen in the north east of Scotland to Bristol in the south west of England.
Within our stores, we set out to meet our customers needs for fashion and household goods. Of course, tastes constantly change and so does our range of goods, but the objective has stayed very much the same: to offer customers a wide choice of styles and prices in every category, while guaranteeing high quality standards and competitive prices. Our department stores offer over a million different lines. There are fashion goods for men, women and children, of whatever age; electrical goods, from the latest IT hardware to huge American fridges; furnishing fabric by the kilometre; furniture for every room in the house; lighting; gardening equipment; sports goods; toys; watches; cameras; books; and more.
Waitrose is the supermarket division of the John Lewis Partnership, with over 180 branches across the country. Offering oustanding customer service and a wide range of quality products, Waitrose was voted the nation's favourite supermarket in a recent 'Which?' magazine survey.
Whether your interest lies with John Lewis or Waitrose, our teams are as diverse as the products we sell. We recruit experienced professionals from a variety of backgrounds. In all cases, we look for people who have good communication skills coupled with an outgoing and friendly personality, common sense, the ability to work in a team, commercial awareness, energy, resilience and adaptability.
Please use the links on the left-hand side of this page for details of the opportunities available at present.
Company Website:
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08/12/2009