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Define, specify and deploy the Support & Services process of the ECCS system. Manage the “Support & Services” activities of the ECCS project inside the JV. Be the contact point of the customers for the ILS, training & after sales activities.

Position based in ABU DHABI

Key Responsibilities

• Manage & organize the Support & Service work package (WP 7000) and supervise the training team
• Participate in the Site Survey for the TSSC facilities and validate “Training Needed Analysis” document (TNA).
• Define the ILS plan and propose the strategies of the documentation & LSA plan. Participate at the Training plan set up with the customer.
• Set up the subcontract contract for the ILS activities and validate the Training sub contractor selection.
• Participate in the system supervision SSS and assists his collaborator for the TSSC definition.
• Organize & manage with the customers the ILS & training working groups.
• Participate in the technical top management of the project.
• Validate the Quality process inside the Support & Services activities.
• Manage the workload plan of the ILS/Training team.

Manage the budget follow-up of the WP for the JV

Education

• Technical Engineer graduate at level XX (to be adapted at the international level of education)
• Master in Integrated Logistics Support (French school) or in related field, or sufficient practical experience to qualify for the job]
Practical Experience
• ILS manager or project manager in military business (army if possible) from at least 10 years with management of logistic development team.
• Knowledge of the military business (Army and of its organization (importation which country)
• Experience of management WP of level “Silver” Setup of ISO9001 in new organizations including audits
• Experience in Documentation digital format or web documentation design

Competencies
• Ability to work in diverse cultural and challenging professional environments
• Strong listening skills (to understand customer requirements)
• Ability to lead project resources, to work under pressure and to meet deadlines.
• Ability to review project deliverables for completeness, quality and compliance with established project standards.
• Excellent communication skills; both written and verbal, preferably in the cultural environment of an Arabic country.
• System vision to approach the Support & Services design.
• Team player and cooperative.
• Cost and quality sensitiveness
• Strong service orientation and delivery focused
• Flexible / adaptable / enthusiastic / motivated / self-confident
• Ability to work with highly confidential information

Specialized Knowledge
• Logistic & training standards and methodology in military systems area,
• ILS & Training design tools (LSA database, Documentation Support tool, @media, Computer Based Training (CBT) software tool, Learning Management System (LMS) application, etc…).
• Office suite (Excel, Word, PowerPoint, Project)
• Reliability, Availability & Maintainability (RAM) design process and standards

Language Skills

Essential
• Fluent written and spoken English
Desirable
• Arabic (spoken)
• French